Returns

Last updated: [DATE]

Placeholder document. Replace with a policy reviewed for your jurisdiction before launch.

Your statutory withdrawal right plus any additional return window we choose to offer.

Withdrawal right (EU/EEA)

You may withdraw within 14 days of receiving the goods, without giving a reason.

[We also accept returns up to X days] / [No additional window].

Items should be returned complete and in resalable condition. [State handling / restocking rules, if any, consistent with consumer law.]

Email [EMAIL] with your order number. We will send a return label or address and instructions.

[We cover return shipping] / [Return shipping is the customer's responsibility]. Disclose this clearly — it affects the statutory right.

Refunds are issued to the original payment method within [X days] of us receiving the item.

If a product is faulty, contact us — you are entitled to a repair, replacement or refund under the statutory guarantee.