Returns and refunds
Last updated: 29 October 2026
How to return redled One and how refunds work.
Right of withdrawal
If you live in the EU, the EEA or the UK, you can withdraw from your order within 14 days after you receive it, without giving a reason.
How to withdraw
Tell us clearly that you want to withdraw: call +65 8014 3040 or write to Redled pro LTD, 36 Robinson Road, City House #20-01, Singapore 068877, with your order number. We will confirm and give you the return address.
Sending the item back
Send the product back within 14 days of telling us you are withdrawing. Pack it with its accessories and keep the tracking details. The direct cost of returning the item is paid by you, unless we agree otherwise with you in writing.
Condition of the item
You can try the panel to check that it works. You are responsible for any loss in value caused by handling beyond what is needed to establish its nature and function.
Refunds
We refund the price you paid, including the standard delivery cost, to your original payment method within 14 days after we receive the item back, or after you show proof that you sent it, whichever is earlier.
Faulty or damaged items
If the product arrives faulty or damaged, tell us as soon as you can. You have the legal rights described in the Warranty page, and we will repair, replace or refund it as the law requires. In that case we cover the cost of sending it back.
Customers outside the EU, EEA and UK
Your local consumer law applies. Contact us before sending anything back, and we will help as far as we can.